Privacy Policy

This Privacy Policy explains how Sicatrix (“we”, “us”, “our”) collects, uses, and protects your personal information when you visit or make a purchase from sicatrix.co.uk.

Information We Collect

When you place an order or create an account, we may collect:

• Name, email address, and phone number
• Billing and shipping address
• Payment information (processed securely via Shopify Payments — we do not store card details)
• Order history and preferences
• Device and browsing data (via cookies)

How We Use Your Information

• To process and fulfil your orders
• To communicate with you about your order or enquiries
• To send marketing emails (only if you have opted in)
• To improve our website and customer experience
• To comply with legal obligations

Sharing Your Information

We do not sell your personal data. We may share it with trusted third parties who assist in operating our store (e.g. Shopify, payment processors, delivery partners), solely for the purpose of fulfilling your order.

Your Rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you
• Request correction or deletion of your data
• Withdraw consent for marketing at any time
• Lodge a complaint with the ICO (ico.org.uk)

To exercise any of these rights, contact us at sicatrix.uk@gmail.com.

Cookies

We use cookies to improve your browsing experience and analyse site traffic. You can manage cookie preferences through your browser settings.

Changes to This Policy

We may update this policy from time to time. Any changes will be posted on this page with an updated date.

Last updated: May 2026