Refund policy

We want you to love your purchase, but if you’re not completely satisfied, we’re here to help.

Return Eligibility

We accept returns within 14 days of the delivery date, unless otherwise stated during festive periods or public holidays.

To be eligible for a return:

• Items must be unused, unworn, unwashed, and unaltered.
• All original swing tags must be attached.
• Items must be in the same condition as when you received them.

Returns that do not meet these criteria will not be accepted.

Customers are responsible for the return cost unless the item is faulty, damaged or incorrect. Sicatrix recommends using a tracked service, as we cannot be responsible for items lost in transit.

Return Process

Once we receive and inspect your return, you will receive an email confirming:

• That we’ve received your item
• Whether your return has been approved or rejected

Refunds

If your return is approved, your refund will be issued to your original payment method.

Please allow 5 to 10 working days from the date we receive your return for it to be processed.